Friendly staff, great service and happy with the Mitsubishi Outlander on my trip around Great Ocean Road n Yarra Valley.
I had a car booked from Saturday 10 am. Went there where I was told they do not have the car I booked, but will transport us (with another couple who had the same problem) to another Europcar place when I can get it. Waited 10 minutes for the transport and travelled to the other branch where already 15 people waited in the line served by two exhausted assistants. I selected this branch at Southern Cross Station, because it is conveniently located next to the hotel. I expected to pick the car, go to the hotel next street, pack and go. Instead of, Europcar ruined the whole morning. Why did not they bring the car, instdead transferring the passangers? I like Europcar for its good service, but will think twice to choose it again.
I hope the HQ reads this comment. As most peoples saying the customer service is totally ridiculous. Look.. there are a hundred of rental car business out here. Dont you think customer care is a part of your business? The girl with long curly hair whos currently working there is totally disaster. Please stop working if you are not happy with your position. You let your new staff keep working and you dont do anything but make customer annoying?
Very bad customer service. We were gonna return the car before they close on 24th Dec. We were late by 10 minutes as did not realise they close on 25th. It was our first time renting from them and they didnt warn us anything about what was gonna happen if we were late. Then when were charged for one more day with Xmas day surcharge, the guy with a stinky face told us we could have returned it at the Airport. He already asked us if this was our first time renting from them and we said yes. Why was this information not given to us beforehand?
Hired a car for 3 days in Melbourne, had to wait 10 days for the $500 deposit to be refunded, had to call numerous times for a receipt so I knew exactly what I had been charged for, then to cap it off three weeks later 4 strange deductions on separate occasions over a 2 week period from my account came out which turns out it was for the tolls. I dont have a problem paying for the tolls but I do have a problem with this happening so long after the fact and over two weeks, plus no invoice supplied for the tolls charges. Also Europcar why every time I had to call do I have to speak to a useless call centre in the Philippines where I was constantly disconnected. Wont be using or recommending Europcar ever again. I thought you offered better service than that!
Europcar is a UK Car Rental based in Melbourne, East Midlands. Europcar is located at Spencer St, Melbourne VIC 3000, Australia, Melbourne, East Midlands 3000, UK.
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