If I could put 0 stars instead of 1 star I would. I had a horrible experience with JTB and would NEVER recommend them to anyone - I actually actively tell others not to go to these guys. I purchased Studio Ghibli tickets from these guys, first off there was an issue that even though I selected delivery the order went through as pick up in Sydney (I'm in Melbourne), which was okay as I received an email from Juliana to confirm and I then paid for delivery (rip-off at $8.50, seriously just send with Aus Post for a dollar). I followed the tracking which was from Toll and it stated it was delivered but I had not had a delivery nor an attempt at it. I emailed Juliana and received the worst customer service I had ever received...long story short I was going back and forth with her and Toll for 10 days until my tickets were sent again, I was ignored on multiple occasions and had the worst customer service with no resolution to the issue.It is such a shame that you cannot purchase these tickets elsewhere in Australia. I wish I read reviews of this company beforehand - do not buy/receive services from them!!!
The lady at the desk is like a robot that just wants you gone.
Horrible experience here 1 month ago when picking up rail passes. Was told because I was picking them up in store, so close to my departure date I would be charged an additional fee per person. However I could hear the person next to me having their fee waived by another staff member. The japanese staff member who served me was acting like I was the biggest inconvenience to her day. Doesn't matter that I was spending $1500+ in their store. I felt very unwelcome. When I asked if i could have the fee waived like the person next to me they said no. These guys also sell travel SIM cards. The deal is pretty average. Since they wouldn't waive my fees - I'm happy to share that Japan Wireless has a $50 unlimited sim plan for a month which works all over japan. Go to them instead.
THEY ARE A SCAM. We bought tickets for UNIVERSAL STUDIOS JAPAN from this office, in person. We are in Japan now and the tickets they sold us are bad, we couldn't use them. We called them and they were useless on the phone and wouldn't send us good tickets to enter. We had to queue here and buy new tickets. DO NOT BUY TICKETS FROM THEM.
Sure there may not be thousands of brochures, however, I had random questions about theme park tickets, trains and SIM cards and the staff were prompt, helpful and nice. Even showed me how to save some time and money. No pressure to buy , which of course means I'm more likely to buy when we have made a final decision. Worth going outside of lunch hour if you can.
JTB Australia is a UK Travel Agency based in Melbourne, East Midlands. JTB Australia is located at 6/31 Queen St, Melbourne VIC 3000, Australia, Melbourne, East Midlands 3000, UK.
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